Program Objectives

• Learn the basic principles of High Performance teams and the advantages of teams over traditional work groups
• Develop a team charter to guide decision making and day-to-day actions
• Learn good meeting management skills to improve the quality of team meetings
• Identify customer requirements and how they influence team performance
• Analyze and improve core work processes
• Clarify roles and responsibilities of team members
• Set goals and develop action plans to achieve them

Module 1: Fundamentals of High Performance Teams

• The definition of a High Performance team and how it differs from a traditional work group
• The three elements of High Performance teams
• Four types of teams
• The stages of team development
• To create an image and name your team

Module 2: The Team Charter

• Identify your team's key customers and stakeholders
• Determine the performance results expected of your team
• Decide your team's purpose
• Identify the ideal characteristics of your team
• Develop a set of team operating norms

Module 3: Effective Meetings

• The characteristics of effective meetings
• How efficient and effective your meetings are
• Guidelines to improve the effectiveness of your meetings
• How to establish and run a meeting from an agenda
• A format for meeting minutes
• The three leadership roles required for successful meetings
• Discussion skills to improve the quality of team meetings

Module 4: Customer Focus

• Examine your attitude toward your customer
• Assess how customer-oriented your team and organization are
• Discuss and analyze feedback from key customers
• Identify key customer requirements
• Develop improvement plans to respond to customer feedback
• Develop a system for measuring and tracking key customer requirements

Module 5: Managing The Process

• Learn basic process mapping definitions and skills
• Map the team's core process
• Identify and analyze process variances
• Identify and analyze key variances
• Develop action plans to improve the team's core process
• Develop action plans to control key variances

Module 6: Team Member Roles And Responsibilities

• Learn how to be a self-sufficient and self-directing team
• Clarify shared team responsibilities
• Define and prioritize coordinating responsibilities
• Assign designated roles
• Understand the aspects of empowerment
• Use the empowerment matrix as a developmental tool
• Develop a maturation matrix
• Understand how the role of leader changes in a High Performance organization

Module 7: Setting Goals And Keeping Score

• Understand the importance of setting goals and tracking your performance
• Learn the building blocks of scorekeeping
• Identify your team's key result areas
• Establish metrics in each of your key result areas
• Assess your current performance
• Set goals in each of your key result areas
• Evaluate your feedback system