Program Objectives

• Learn to communicate openly and directly
• Work smarter, harder, faster, and better
• Demonstrate "value added"
• Look for leadership opportunities
• Embrace and initiate change
• Have a positive impact on their company, customers, and colleagues
• Take charge of their personal life

Module 1: Attitude

• Discover how your attitude, behavior, and job performance are related
• Treat customers and coworkers respectfully and professionally
• Prevent negative feelings from affecting your performance and actions at work

Module 2: Personal Accountability

• Learn how your specific job is directly linked to the financial stability, success, and growth of your organization
• Document your results and cultivate advocates and allies
• Let the appropriate people know of your accomplishments

Module 3: Balance

• Discover how the quality of your personal life has a direct impact on the quality and success of your professional life
• Have a stable personal life that allows you to direct your attention and energy toward your work , customers, and teammates

Module 4: Change

• Accept and adapt to organizational and life changes with professionalism, determination, and optimism
• Accept your role in initiating change when appropriate
• See yourself as a change agent for your team

Module 5: Productivity

• Focus on working diligently despite anything else that is going on in your life
• Reinforce the concept that using time wisely and maintaining balance between work and home/leisure will make you a healthier, more consistently productive employee

Module 6: Communication

• Use effective communication techniques for the success of your organization
• Be open, honest, and assertive with customers, coworkers, and management about their needs, feelings, preferences, and ideas

Module 7: Leadership Opportunities

• Assume a leadership role in your organization, regardless of job title
• Be a problem solver and take charge when necessary and appropriate
• Have a proactive attitude that adds value to interactions with customers, coworkers, and your employer